General Info

What are Webkinz pets?
Webkinz pets are lovable plush pets that each come with a unique Secret Code that lets you enter Webkinz World and play with a virtual version of your pet.

What are all the things I can do in Webkinz World?
First, you adopt your pet and name it. Then you can custom design a room for it. You can play games in the Arcade, or compete against other players in tournaments. You can answer quizzes and enter contests, too. All of these things earn you KinzCash, which you can use to go shopping for your pet in the W Shop, where you can buy toys, furniture and clothes. There are stories to read and fun daily activities.

I just bought a Webkinz pet – how do I register?
Go to theWebkinzwebsite.  On the welcome page, click on “My First Adoption.”  You will be guided through the rest of the registration. You will need your Secret Code in order to register. Your Secret Code is around the ankle of your Webkinz pet.

Is Webkinz World safe?
Yes. The Internet can be an unsafe place, and this is why Ganz has made the safest possible chat system available. The chat is constructed, so users can not type in whatever they want. Nothing inappropriate can be said, and there is no way to exchange any personal information. Normally only people you know will have your username, which is needed in order to add someone to your Friends list. You can make new friends through the Tournament Arena, and users may guess your username, but you can always decline their offer to join their Friends list, or delete them at any time.

For more information about Webkinz, click a link below:

Introduction|Webkinz News|Webkinz Adoption| Webkinz Pets
Lil Kinz Pets| Playing Games| Kinz Cash

Buy Webkinz|Buy Lil Kinz |Buy Webkinz Accessories

Lost or stolen tags will not be replaced by Ganz or Go2iguanas.com.  Every Webkinz and Lil' Kinz pet comes with a sealed tag containing a secret code. If you lose your tag or forget your secret code you will need to purchase another one.

If you have further questions or concerns about your Webkinz product, you can contact Ganz Customer Service directly at  866-932-5469 or Support@webkinz.com.